How to Troubleshoot a Canon Pixma MX860 on Mac

The Canon Pixma MX860 is a printer designed for both Windows and Mac use. When using the printer on a Mac, you do need to follow specific connection options; otherwise, the computer will be unable to detect the Pixma MX860. This includes installing a service driver onto the Mac and ensuring everything is connected completely.

Instructions

1 Check the USB data cable running from the Mac to the Canon printer. If the USB cable is not completely inserted into both devices, the Mac will fail to detect the printer.

2 Install the Canon Pixma MX860 driver onto the computer. Download the driver from the link provided in "Resources," then double-click the downloaded file and follow the prompts of the installation wizard to install the driver.

3 Disconnect the USB cable from the Mac, then insert it into a different USB port. Occasionally, some ports on the Mac will fail to detect the printer, or even die out. Plug the cable into a different USB port to correct this issue.

4 Restart the Mac and the printer. The Mac may not have detected the printer when first booting up, so restarting the equipment corrects this problem.

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